Listed on your lease agreement and a separate addendum will outline theĭiscount you are receiving. When we offer a special discount (concession), all individuals thatĪpply at that time are offered this discount. Understand the market rent and discounts change based on supply and demand at Understand why other residents may have a different rent amount, please Month, leaving you with a net monthly rent of $590. Proposed lease agreement was reduced from $50 off per month to $25 off per As our representative stated, your concession (discount) in your Total amount you paid monthly was a net $565 per month to include thisĭiscount. This is all outlined in your lease agreement. The market rent for your apartment at the time was $6**.00Īnd you leased at a discounted rate to include a concession (discount) of $50 Your 2020-2021 lease agreement was corrected prior to you signingĪnd all is accurate.

We understand your concern and would like to again provide clarificationĪs discussed. Other questions or concerns, please do not hesitate to reach out to yourĪgain. To such concerns and feel we did so in this situation. To do our best and provide top notch customer service however, at times you Are you still having issues with a clogged sink? We strive Reported an additional issue regarding your dishwasher. WhatĬould we have done better in this situation? Late Tuesday, 4/13/21, you Went wrong here? We want to make sure you are provided with the best serviceĪnd as you know we were able to respond within 1 hour of the issue being reported. One of our maintenance technicians responded on site withinġ hour of your call and repaired the issue. On SundayĤ/11/21, the next morning, you contacted the emergency maintenance line and Message will be received by our after-hours maintenance technician. The leasing specialist advised you toĬontact the emergency line and leave a message. That you reached out to your leasing specialist directly to report the issueĪround 10:35pm on Saturday 4/10/21. Sorry you had to experience the sink backing up. Thank you for reaching out! We understand your concerns and are

We are happy to work with the collection agency if payment is made directly to Gaslight Property to see if this collection can be removed. Of a termination fee and the remainder of July’s rent as your lease did notĮxpire until 8/31/21. The prorated utility bill and pet fees have been removed. Portfolio Manager stated in the email provided, your pictures were already reviewed,Īnd it was determined the charges were accurate. You were not charged for theĭiscoloration or chipping of paint on the stove, bath, or sink. Of $109 in addition to the two broken blinds. YourĬleaning fee was considered a light clean, and you were charged a cleaning fee The screen needed replaced due to stains. As you can see in the pictures the refrigerator, After further investigation, we didįind that two blinds were broken per our notes (slats were broken) which

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